Question 1

Are your materials child-safe?

Accepted Answer

Yes, all our materials are child-safe. We use high-quality acrylic and cotton yarn, along with monks cloth canvas, ensuring safety for children.

Question 2

How do I return an item?

Accepted Answer

**Return Window:** You can return items within 30 days of delivery. They must be unused, in original condition, and in the original packaging.

**Non-Returnable Items:** Final sale items and personalized/custom products cannot be returned.

**How to Initiate a Return:** Email us at [info@thethreadedduckling.com](mailto:info@thethreadedduckling.com) with your order number and reason for return. We’ll provide return instructions and a return shipping label if applicable.

**Return Shipping Costs:** If the return is due to our error (e.g., wrong item, damaged item), we’ll cover the return shipping. If you are returning for other reasons (e.g., changed your mind), you are responsible for return shipping.

**Refunds:** Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 5–10 business days.

Question 3

Where can I request a custom art piece?

Accepted Answer

To request a custom piece, please visit our contact page or email us directly at info@thethreadedduckling.com and fill out all the details of what you would like. You will then receive an email from our team to discuss the details further.

Question 4

Can I customize the background color of a piece?

Accepted Answer

Absolutely! If you like a piece but prefer a different background color, message us through our contact tab or email us at [info@thethreadedduckling.com]. Our team will get in touch to discuss the details.

Question 5

How do you handle my personal information?

Accepted Answer

At The Threaded Duckling, we value your trust and are committed to protecting your personal information. Here’s how we handle your data:

**Information We Collect:**
- Name, email address, shipping and billing addresses
- Payment details (processed securely through third-party providers)
- Order history and preferences
- Any information you provide through contact forms or account registration

**How We Use Your Information:**
- Process and ship orders
- Communicate with you about your purchases or inquiries
- Send updates, promotions, or newsletters (if you opt in)
- Improve our website and customer experience

**Sharing Your Information:**
We do not sell or rent your personal information. We may share your information with trusted third-party services (like payment processors and shipping carriers) only as needed to complete your order.

**Cookies:**
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can adjust your browser settings to decline cookies if preferred.

**Data Security:**
We take reasonable measures to protect your personal information, including secure payment processing and encryption where applicable.

**Your Rights:**
You may request access to, correction of, or deletion of your personal data at any time via our Contact Page or email us at [info@thethreadedduckling.com](mailto:info@thethreadedduckling.com)

**Changes to This Policy:**
We may update this Privacy Policy occasionally. Any changes will be posted here with an updated effective date.

**Contact Us:**
If you have any questions about this Privacy Policy, feel free to reach out via our Contact Page or email us at [info@thethreadedduckling.com](mailto:info@thethreadedduckling.com)

Question 6

What is your shipping policy?

Accepted Answer

**Processing Time:** All orders are processed within 1–3 business days.

**Shipping Rates & Delivery Estimates:** Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–3 business days
- Overnight Shipping: 1 business day (available in select areas)

**International Shipping:** We ship internationally to selected countries. International shipping rates and delivery times vary by destination.

**Order Tracking:** Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update.

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Frequently asked questions